|Quail Ridge Country Club Director of Clubhouse Operations|
|Director of Clubhouse Operations|
|Quail Ridge Country Club|
|Boynton Beach, FL|
DIRECTOR OF CLUBHOUSE OPERATIONS PROFILE:DIRECTOR OF CLUBHOUSE OPERATIONS OPPORTUNITY AT QUAIL RIDGE COUNTRY CLUB
QUAIL RIDGE COUNTRY CLUB
BOYNTON BEACH, FL
An opportunity exists for candidates with a successful track-record of leadership and high quality F&B operations management in private club or high end establishments in the hospitality industry. We are conducting the Director of Clubhouse Operations search for an upscale, golf centric and active country club in Boynton Beach, Florida. The candidate will be an integral part of a high-performing team. The timing of this opportunity couldn’t be better. By this fall, the club will have completed construction of a new $23 Million Dollar Clubhouse providing the new DCO with an opportunity to take the club to a new level of prominence. The position will prepare the candidate for the next career phase, General Manager/COO. This position will be the Key Department Head leading this opening.
KEY ATTRIBUTES AND AREAS OF FOCUS
The successful Director of Clubhouse Operations will demonstrate:
Quail Ridge Country Club is a 600 acre lusciously landscaped, private gated community of 946 residences, carefully reimagining itself for the next generation of members. The Club is located in Boynton Beach, Florida, offering 2 championship golf courses with outstanding practice facilities and short game area, 16 Har-Tru tennis courts, a state of the art Health and Wellness Center, world-class cuisine in our beautiful Clubhouse, miles of walking trails, and cultural and social activities for our residents and their guests.
Just ten minutes south of Palm Beach, Quail Ridge is close to the fine restaurants, shops and cultural activities of one of America’s most famous vacation areas. Atlantic beaches, marinas and the Intracoastal Waterway are nearby and all routine shopping can be done just outside of the club’s gates. Most importantly, Palm Beach International Airport is only 15 minutes away and Fort Lauderdale Airport is only 30 minutes away, making it easy to pick up friends and family and to commute between Quail Ridge and northern homes.
Quail Ridge is also home to the country’s most prestigious senior competitive golf organization, The Society of Seniors. Two dozen of the Society’s 500 members nationwide reside here and Quail Ridge is a regular site of some of its major annual tournaments. Quail Ridge members have appeared in 21 US Opens, 12 Masters, 70 US Senior Opens and 19 US Senior Amateur championships. With a significant number of single digit handicappers, the members are competitive in interclub events and individually have won championships in Maryland, Kentucky, North Carolina, Indiana, Bermuda and New England. Quail Ridge members have also played in the Masters, Ryder and Walker Cup tournaments.
The club has been privately owned and governed since 1981 and offers personalized concierge services to its members. Quail Ridge POA also has its own maintenance, landscaping and housekeeping operations to better serve the member community.
The Club is currently undergoing a $23 million capital campaign building an entirely new Clubhouse that will include six indoor dining spaces, two large dinning and entertaining patios, generously appointed men’s and ladies locker rooms and Pro Shop. The new Clubhouse will open this fall 2017.
QUAIL RIDGE COUNTRY CLUB MISSION STATEMENT
Because we believe that quality employees create quality experiences, we make the commitment to provide professional, consistent and first class service with positive energy and a sense of urgency.
Bill Langley is the Chief Operating Officer of Quail Ridge CC Inc, Quail Ridge Property Owners Association and Quail Ridge Realty. The DCO reports directly to the COO. Bill has more than 30 years of experience managing very high end private golf, country clubs and residential communities in the Southeastern United States. His work experience includes member and developer owned clubs.
Bill’s primary work has been in the creation of new or re-imagined gated private clubs and communities in major cities such as Atlanta and Houston as well as in second home vacation locations such as Sea Island Ga, Hilton Head SC and Palm Beach County FL. Responsibilities have included everything from the Architect selections for the golf courses to the clubhouses, creation of the concept, execution of the construction, start up and operations to stabilization and turnover.
Bill has also served on the National Board of Directors of the Club Managers Association of America (CMAA) for the past six years.
QUAIL RIDGE COUNTRY CLUB BY THE NUMBERS:
DIRECTOR OF CLUBHOUSE OPERATIONS JOB DESCRIPTION
The Director of Clubhouse Operations at Quail Ridge Country Club is responsible for managing daily services throughout all Food and Beverage outlets, Clubhouse Operations, Concierge, Valet, Maintenance, Housekeeping and In Home Dining areas. The Director of Clubhouse Operations works closely with the GM/COO to ensure member satisfaction, is responsible for the operation of all aspects of the club in the absence of the GM/COO, and performs specific tasks as requested by the GM/COO. As a “team player” of the club, the Director of Clubhouse Operations must be flexible to perform any job in whatever capacity as requested by the GM/COO that may be necessary for the smooth operation of Quail Ridge Country Club. Previous experience in a seasonal club will be a valuable asset.
Quail Ridge Country Club is a dynamic, progressive organization and the Director of Clubhouse Operations role is critical to the Club’s overall success. The Director of Clubhouse Operations is the primary coordinator of food and beverage budgeting, hiring, training, orientations, and teammate “culturization” and supervision of associates. He/she will therefore be applying relevant and necessary marketing techniques to drive member usage of food and beverage and clubhouse operations along with assuring member and guest needs and desires are consistently met and often exceeded. Club member and guest satisfaction and enjoyment of the high quality service experience at Quail Ridge are primary drivers to its overall success.
The Director of Clubhouse Operations, as a strong and highly visible presence with the membership, must be an exceptional communicator, have excellent personal interactive skills, and have the maturity to know how to make members and guests feel that they are consistently being taken care of. Further, he/she must be able to communicate these expectations to a diverse staff and positively motivate them to understand and execute to those expectations. The Director of Clubhouse Operations must also have the skills and diplomacy to enforce club policies such as dress code and the like.
The Quail Ridge community represents a varied demographic and age range, and the Director of Clubhouse Operations is the key influence to ensure that these groups are engaged from a food and beverage programming, activities, servicing, and experience perspective. Members are exceptionally social and active. The Director of Clubhouse Operations must be intuitively engaged and in tune with this service-centric, fiscally responsible environment. Membership satisfaction in the areas of responsibilities for the Director of Clubhouse Operations must consistently exceed expectations.
Salary is open and commensurate with qualifications and experience. The club, along with the typical CMAA benefits, offers an excellent benefit package.
INSTRUCTIONS ON HOW TO APPLY
Please upload your resume and cover letter (in that order) using the link below. You should have your documents fully prepared to be attached when prompted for them during the online application process.
IMPORTANT: Save your resume and letter in the following manner:
“Last Name, First Name Resume” &
“Last Name, First Name Cover Letter”
(These documents should be in Word or PDF format)
Note: Once you complete the application process for this search, you are not able to go back in and add additional documents.
For directions on how to upload your resume and cover letter visit this page.
If you have any questions please email Nan Fisher: email@example.com
Lead Search Executives:
Kurt D. Kuebler, Partner
561-747-5213 - Jupiter, FL
Sam Lindsley, Search Executive
216-509-2250 (Cell) - Medina, OH
KOPPLIN KUEBLER & WALLACE
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