Pelham Country Club General Manager/COO
GM/COO
Pelham Country Club
Pelham Manor, NY

                    GENERAL MANAGER/CHIEF OPERATING OFFICER PROFILE:
                                                PELHAM COUNTRY CLUB
                                                              PELHAM MANOR, NY

THE GENERAL MANAGER/CHIEF OPERATING OFFICER OPPORTUNITY AT PELHAM COUNTRY CLUB

Pelham Country Club is seeking a General Manager/COO who embodies and demonstrates a management and leadership style that promotes a culture of engagement, innovation, excitement and energy, leading to high levels of member use and satisfaction.

The future GM/COO must be able to demonstrate team-building skills, strong financial literacy, volunteer leadership management skills and proven abilities relevant to success in the changing demographics of the club world.  In addition, candidates should possess intuitive strengths in building consensus, setting clear goals and objectives, and executing effectively to these well-defined targets, and doing so with a strong and natural “mentorship” style.  Visibility, member engagement, and authentic enjoyment of building member relationships are critical, as is having the style of someone who can positively guide the Board and Committees in a professional, respectful, and diplomatic manner.  As with many clubs, having exceptional skills at creating and executing a top quality, innovative and engaging food and beverage program that provides enjoyment and support from all membership demographics is critically important as well.  Also important is the ability to embrace and interact with a Metropolitan area membership having high expectations and who provide constructive feedback.

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PELHAM COUNTRY CLUB

Pelham Country Club (PCC) is an unpretentious, family-oriented Club with first-rate recreational, social and dining facilities, many of which have been renovated and updated in the past few years. Located only 15 miles from Manhattan in the picturesque Village of Pelham Manor, the Club is both a community focal point and an accessible escape for city dwellers, minutes from New York City, yet feeling much farther away. 

The Club offers its members and guests excellent indoor and outdoor facilities along with gracious, friendly service in a congenial and unassuming atmosphere.  PCC is committed to the continued improvement of its golf course and all other sports facilities. In support of future growth, a golf course renovation project was completed in June 2020, a winter tennis bubble opened in early 2018, and a renovation/expansion of the pool complex was completed in July 2020.

Golfers can hone their skills on an 18-hole course that hosted the 1923 PGA Championship, described by many as one of the most dramatic finishes in history.  Gene Sarazen's winning shot on the 38th hole of his match with Walter Hagen remains in the top ten all-time great shots in the event's history.  Golfers also enjoy a three-hole practice facility for chipping and bunker play, a driving range and a large practice putting green.  The Club’s tennis program consists of 11 Har-Tru courts, two of which are lit for evening play.  The large, recently renovated swimming pool, wading pool, and playground are a focal point for summer recreation, and have been especially important to the increasing “younger membership” dynamic PCC has enjoyed the past several years. Special events, holiday parties and outdoor barbecues invite family participation.  A popular members-only summer camp offers a full range of instructional and recreational activities for school-age children.  The Fitness Center is filled with cardio and strength equipment and is open year-round.

In cooler weather, golf, pool and outdoor tennis are replaced with an active paddle tennis program (four courts) and indoor activities, including winter tennis under the bubble (two courts) and bowling on four vintage lanes.
A lively Grill Room and Bar, casual Pub, gourmet dining and a creative schedule of special events sustain the Club’s social vitality throughout the winter months.

PELHAM COUNTRY CLUB BY THE NUMBERS:
  • Approximately 570 members in all categories
  • $35,000 Initiation fee (as of 1/1/21) for full golf member
  • Approximately 21,500 annual rounds of golf
  • $11,697 annual dues for full golf member (2021)
  • The Club has a $1,350 annual food minimum charge
  • There is a $229/month capital charge for full golf members (2021)
  • Approximately $9.24M gross revenues including $8.18M operating and $1.06M for capital (2019)
  • $4.74M Annual dues volume
  • $1.97M F&B volume including surcharge and other income (2019)
  • The vast majority (nearly 80%) of F & B revenues are from a la carte dining
  • 77 Full-time Employees; 176 seasonal
  • Board of Governors, 13 members, each serving a maximum of two consecutive three-year terms
  • Committees include:  Executive, House, Golf & Green, Audit, Pool, Racquets, Membership & Admissions and Legal & Governance
  • 53.6 average age of members
  • The Club uses JONAS Encore for its POS, accounting system and reservations.
  • Pelham CC is organized as a 501(c)(7), tax exempt, not-for-profit corporation
PELHAM COUNTRY CLUB WEB SITE: www.pelhamcc.com

GENERAL MANAGER/CHIEF OPERATING OFFICER JOB DESCRIPTION

The General Manager/Chief Operating Officer (GM/COO) is responsible for supporting the mission and vision of Pelham Country Club, which is to provide an exceptional experience for its members by combining its strategic location and excellent facilities, programs and services to maximize member use and enjoyment.  This top executive will have operational management authority over the daily operations of the Club, as well as establishing short and long-term organizational goals, objectives, plans, and policies subject to approval of the Board of Governors (Board) of Pelham Country Club. The GM/COO model is strongly supported by the Club, and the new leader needs to embody the characteristics that allow him/her to function as such.

As noted, he/she is responsible for the financial and operational stability of the Club and must have exceptional and demonstrated financial acuity.  Duties include strategic direction-setting in collaboration with the Board and management of staff and all workforce issues, including the focus on maintaining quality facilities, safety, services, and programs throughout all social and recreational offerings.

The GM/COO reports directly to the Club President and Board of Governors and is responsible for supporting and effectively working with the Club’s Committees, which are an important part of PCC’s long history and success.   The ability to work effectively with the Board and Committees is a necessary and important skill set. 

The new GM/COO at PCC will inherit a senior staff in operations, who are long-tenured and experienced in their roles, committed to the Club, and referred to as “family.” The Board’s desire is for a confident, visionary leader with a naturally sincere and visibly engaged style who is able to develop and lead the Club under a strong set of clearly defined roles, goals and objectives and a robust set of measurable criteria, under which he/she will be evaluated for performance.  Setting clear goals for the team, following- up and ensuring accountabilities are in place for such goals, and providing candid respectful feedback and mentoring to the team, will be very important.

The GM/COO is expected to be a truly interactive “thought partner” with the Board and Committees, helping them arrive at a consensus about important matters by providing pertinent information and recommendations relative to operating procedures, operating schedules and activities.  
Continuing to promote, update and execute the Club’s strategic plan, to which he/she has an active role in creating and monitoring, is of prime importance to PCC’s desire to stay relevant and innovative.  Being on the “cutting edge” of industry trends, able to positively “challenge” and “engage+ members with new, dynamic programming and activities, and energizing the member experience in a positive manner to drive increased usage is a critical success factor.  This is especially important in the Club’s food and beverage program.

The GM/COO direct reports include: Controller, Director of Membership & Events, Facilities Manager, Head Golf Professional, Assistant General Manager, Locker Room Supervisor, Executive Chef, Course Superintendent and Racquets Director.

INITIAL PRIORITIES OF THE GENERAL MANAGER/CHIEF OPERATING OFFICER
  • Establishing a strong, collaborative relationship with the Board and staff that is built on trust and transparency along with open communications, which includes being “present” and approachable.
  • In conjunction with the Board, reviewing and updating as needed the strategy, objectives and operating plans for PCC, which will include post-COVID and cold weather season opportunities.
  • Undertaking a full review of the Club’s food and beverage offerings from culinary to service delivery, innovation and consistency.  Developing a program that anticipates meeting the needs/desires of a wide array of membership demographics, including an increasingly younger membership and one that will be highly supportive post-COVID when operations are once again in full-swing. 
  • Meeting and sincerely interacting with and engaging as many members as possible.  Building trust, scheduling interactive times, and following up on details.  Being “present and front-facing” and involved in all operations, especially in member high usage areas/times, is very important.   Determining how to ensure the Club’s history of positive member experiences continue at a high level and where they may be even further enhanced, especially considering the food and beverage experience and the high level of a la carte usage being a neighborhood club.
  • Creating a series of focus group ‘by invitation’ sessions with members and staff, either in person or virtually, immediately upon commencing the role will be important to  introduce yourself to the membership, learn how PCC functions, and understand what members and staff value and would like to see enhanced.
  • Truly getting to know the team and advocating for their success.  Spending time with the team getting to know them, their abilities, and aspirations and furthering their already strong mutual respect and collaborative approach to supporting one another and the Club’s overall mission.  Ensuring that a strong, collaborative “esprit de corps” is in place and supported by the key departmental leaders and their supporting staff.
  • Developing the Board and Committee relationship, working to create a strong bond and communication exchange of diplomatic openness.  The GM/COO must be “respectfully assertive” in making his/her opinion part of the discussion   to help ensure a big-picture view is always considered in policy-making and directional changes.  Being exceptionally well-versed in PCC’s By-laws, policies and procedures is critical.
CANDIDATE QUALIFICATIONS
  • A minimum of five to seven years of verifiable, progressive leadership and management experience in an active, private member-focused club environment or quality hospitality environment who can demonstrate knowledge of private club dynamics of success.  NOTE:  Those current Assistant General Managers or Club Managers at clubs with verifiable records of outstanding achievement will be considered for this role.
  • A verifiable career track that demonstrates a record of tenure and commitment to previous employers, and that career moves were for enhancement of skills and experiences as opposed to “unplanned” career changes.
  • Strong general leadership skills with verifiable strengths in team development, financial performance, diverse recreational amenity management, quality food and beverage programming, exceptional member/guest service programming, strategic planning, project management, and most importantly, the ability to consistently define and achieve goals and objectives. 
  • Strong experience in delivering and executing quality dining features and other food and beverage experiences that can be presented for the Club’s members and guests.
  • Effective financial management skills through development and oversight of the annual operating budget.
EDUCATIONAL AND CERTIFICATION QUALIFICATIONS
  • A Bachelor’s Degree from a four-year university or college is highly desirable, preferably in Hospitality Management, Business Management or similar tracks.
  • In lieu of the degree, substantial private club or quality hospitality industry training and experience will be considered.
  • Certified Club Manager (CCM) designation preferred, as are other hospitality industry credentials of continuing professional development.
SALARY AND BENEFITS

Salary is open and commensurate with qualifications and experience.  The Club offers an excellent bonus and benefits package.

INSTRUCTIONS ON HOW TO APPLY

Please upload your resume and cover letter (in that order) using the link below.  You should have your documents fully prepared to be attached when prompted for them during the online application process. 

Preparing a thoughtful cover letter, clearly articulating your “fit” with the profile and the above noted expectations and requirements is necessary. 

Your letter should be addressed to Jeffrey Marcks, President, Pelham Country Club, and clearly articulate why you want to be considered for this position at this stage of your career and why Pelham Country Club and its geographic location will be beneficial to you, your family, your career, and the Club, if selected.

Your interest in this role must be communicated in the above manner no later than January 25, 2021, and preferably sooner.  Interviews are expected to occur in early February, with final selections being made in early March and the successfully selected candidate starting shortly thereafter.

IMPORTANT:  Save your resume and letter in the following manner:
“Last Name, First Name - Resume” &
“Last Name, First Name Cover Letter - Pelham Country Club
(These documents should be in Word or PDF format)

Note: Once you complete the application process for this search, you are not able to go back in and add additional documents.

If you have any questions, please email Patty Sprankle: patty@kkandw.com

Partner and Lead Search Executive:

Kurt Kuebler, CCM                                                                                          
Partner
561-747-5213 (O) 
kurt@kkandw.com                                                                                 
  


 

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