|Delaire Country Club General Manager/COO|
|Delaire Country Club|
|Delray Beach, FL|
GENERAL MANAGER/CHIEF OPERATING OFFICER PROFILE:
DELAIRE COUNTRY CLUB
DELRAY BEACH, FL
THE GENERAL MANAGER/CHIEF OPERATING OFFICER OPPORTUNITY AT DELAIRE COUNTRY CLUB
The General Manager/Chief Operating Officer (GM/COO) role at Delaire Country Club (Delaire or DCC) is a tremendous opportunity to join a smaller membership residential community club that allows for personalized experiences and relationships to be developed and is in one of the most desirable areas in the country in which to live and work. Over the past several years, and with upcoming plans to continue, Delaire leadership has been proactive to ensure that the Club and Community stays relevant and that amenities and programs are on trend.
The Team at Delaire has excellent tenure amongst nearly every key member of its management. The Club Board is looking to continue its success with the recruitment of its new GM/COO, who is expected to lead in a CEO-like capacity, being a proactive thought leader with the Board, Committees, and a capable management team. Continued amenity updates will be occurring in the next year and the new GM/COO will hold a key role in their final development and execution, as well as being expected to update and ensure relevancy in all performance management and member engagement systems and processes throughout the Club. Having a strong network of club professionals, both locally and nationally to stay aware and ahead of trends will be a critical desire and expectation. Additionally important are exceptional strengths in financial management, forecasting and ‘modeling,’ food and beverage operations, team development and mentorship and a strong appreciation of golf, fitness/wellness and the other key amenities and activities provided to members at DCC.
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ABOUT DELAIRE COUNTRY CLUB AND COMMUNITY
Delaire Country Club is a low-density country club community, of only 324 homes plus 75 non-resident members, in bustling Delray Beach, Florida, the heart of the golfing mecca of Palm Beach County. Delaire was purchased from its original developers in the early 1980’s and became a private country club community totally owned and operated by its members.
This 5-star Platinum Club of America is described as “stately, elegant and comfortable” and is centered by a stunning fully rebuilt clubhouse which boasts award winning dining facilities. In 2011, Delaire finished an extensive renovation project, that included the completely new clubhouse, a new fitness center, a new family friendly pool and children’s playground. An extensive golf facilities improvement program was completed in November 2016 and January 2017, making Delaire an even more desirable place to live and play.
Golf at DCC is a top performer with 27-holes originally designed by famed golf course architect Joe Lee and updated by highly regarded Kipp Schulties. The low membership numbers allow the Club to continue the tradition of no tee-times which adds to the Club’s appeal, especially when compared to its much larger neighbors.
The Club has eight Har-Tru tennis courts, with two lighted for nighttime play. The fitness/wellness center, located on the second floor overlooking the resort pool complex, provides state-of-the-art equipment, multiple classes, personal training, and massage therapy. The zero-entry pool is especially appealing and is home to water aerobics classes and personal attention by the Club’s service team.
Delaire has a unique family multi-generational membership structure where a member’s parents, children, and grandchildren all have use and access rights with each membership. Combining that approach with the Club’s longer tenured staff has created a very collegial, family centric environment.
Finally, amongst the many great amenities, programs and activities provided for members, their guests and families, the Club enjoys a robust array of ‘clubs within the club,’ including Book Club, Fine Wine Club, Ladies’ Bridge and Canasta Clubs, Gin Rummy Club, Mah-Jongg Club, and others along with a robust series of entertainment events throughout the year.
DELAIRE COUNTRY CLUB BY THE NUMBERS
GENERAL MANAGER/CHIEF OPERATING OFFICER - POSITION OVERVIEW
The Board desires a GM/COO who functions in a CEO-like fashion, working very closely with the Board of Directors of the Club, and leading an active number of committees. The GM/COO is looked upon as the “face” of Delaire Country Club and, in “partnership” with key volunteers, is a primary “visionary” to ensure that DCC consistently executes at an exceptionally high level of personalized service. This “lead by example” GM/COO will be coming into a role and Club that “is not broken,” but will continue to look to enhance and elevate the overall membership and staff experience, and to be an “employer of choice” within a highly competitive hospitality community. The Board is highly desirous of ensuring that they stay in a governance, policy, and evaluation ‘lane,’ while the GM/COO handles all operational matters and is an active ‘thought partner’ on strategic and policy matters.
Significant to the new GM/COO’s success is the ability to understand the unique nature, likely through current or previous first-hand experience, of residential community clubs. Certainly, a key to his/her success is “putting members first,” and recognizing that the foundation of staff support, mentorship, clear direction and “walking the talk” and “being present” in his/her natural and engaging style.
The ability to “manage expectations at a high level of dynamic leadership and reasoning” is critically important, but a fair amount of that is accomplished simply by being present, approachable, accessible, diplomatic, and by having the necessary “gravitas” to be viewed with confidence by all constituencies.
Possessing the intellectual firepower to “hold your own in an environment populated with highly successful members with great expectations” is crucially important and may be achieved by approaching it with just the right amount of sophistication. “Paying attention to the details” of maintenance, SOPs, overall member experience, staff culture and other key areas of success is critical. Clearly, outstanding communication skills, especially the demonstrated ability to “listen and respectfully respond” is essential to success at Delaire.
The significant capital investment combined with a large turnover of membership over the past few years has helped evolve the culture of Delaire Country Club as it further establishes and cements its role as “the” preeminent “smaller and more personalized” active lifestyle club and community in Palm Beach County. Helping to “manage change” associated with these improvements and new members are critical success factors of the new GM/COO. Being the proactive staff leader of the organization in this regard is hugely important.
Key attributes, characteristics, experiences, and style of the successful new leader include:
With the expectation that the new GM/COO will commence his/her role in late Summer/early Fall 2019, the following priorities have been identified as recommended primary focus:
A minimum of 10 -15 years of progressive leadership/management experience preferably in a private member-owned country club residential community with multi-dimensional operations, or leading hospitality operations outside of the club industry in a similar hospitality operation. A background and understanding of the Jewish culture in a club environment is critical; experience and success working in a predominately Jewish membership club is of great interest as well.
Verifiable success in the key attributes noted above.
A demonstrable record of personal success, unimpeachable reputation, a hunger for “being the best,” recognizable and naturally articulate, because of experience and success, in communicating how and why results were achieved.
Recognizing and appreciating that Delaire is not a typical ‘mega-club and community’ like many in Palm Beach County; the sincere and intuitive style of being actively engaged and interactive with members, guests, staff, and the community and being able to demonstrate such style in current or past roles.
EDUCATIONAL AND CERTIFICATION QUALIFICATIONS
A Degree is highly desirable, preferably in Hospitality Management or Business. In lieu of the degree, substantial private club or hospitality experience will be considered.
Credentials from the hospitality industry, recognizing on-going involvement and commitment to lifelong personal and professional development are desired.
SALARY AND BENEFITS
Salary is open and commensurate with qualifications and experience. The Club, along with the typical senior staff benefits, offers an excellent bonus and benefit package.
INSTRUCTIONS ON HOW TO APPLY
Please upload your resume and cover letter, in that order, using the link below. You should have your documents fully prepared to be attached when prompted for them during the online application process.
Preparing a thoughtful letter of interest and alignment with the above noted expectations and requirements is necessary. Your letter should be addressed to Dr. Gary Rose, Search Chairman and the DCC Search Committee, and clearly articulate why you want to be considered for this position at this stage of your career and why DCC and the Southern Palm Beach County area will be beneficial to you, your family, your career, and the Club if selected.
Your interest in this role must be communicated in the above manner no later than Wednesday, July 10, 2019 and preferably sooner. Interviews are expected to occur on August 1st with the process successfully completed later that month and the new GM/COO assuming his/her role before ‘season’ starts in Florida.
IMPORTANT: Save your resume and letter in the following manner:
“Last Name, First Name Resume” &
“Last Name, First Name Cover Letter”
(These documents should be in Word or PDF format)
Note: Once you complete the application process for this search, you are not able to go back in and add additional documents.
For directions on how to upload your resume and cover letter visit this page.
If you have any questions, please email Patty Sprankle: email@example.com
Lead Search Executive:
Kurt D. Kuebler, CCM
Partner, KOPPLIN KUEBLER & WALLACE
561-747-5213 – Jupiter, FL
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