Ponte Vedra Inn & Club Director of Tennis
Tennis Director
Ponte Vedra Inn and Club
Ponte Vedra, FL

DIRECTOR OF TENNIS PROFILE:
PONTE VEDRA INN & CLUB
PONTE VEDRA, FL
 
DIRECTOR OF TENNIS OPPORTUNITY
                                                                                                                                       
The Director of Tennis “DOT” at Ponte Vedra Inn & Club “PONTE VEDRA” will lead one of the most elite tennis operations and facilities in North Florida, while having the opportunity to drive significant impact through program creation and refinement. If you possess superior customer service skills, are a charismatic leader with an entrepreneurial spirit, and embrace rich traditions and values, this is your career opportunity.
 
PONTE VEDRA, one of Jacksonville, Florida’s most prestigious resort and private clubs, is seeking to place a highly capable professional with strong leadership experience as the DOT. A positive, innovative and energetic approach to PONTE VEDRA programming and duties is essential. In addition to the future DOT’s leadership and teambuilding skills, a focus on family and social activities for all levels of players is paramount. The candidate must be able to demonstrate proven written and verbal communication skills. Visibility, member engagement, and authentic enjoyment of building member relationships is critical and has the ability to relate to management and other departments in a professional, respectful and diplomatic manner. 

Click here to view a brief video about this opportunity.
 
PONTE VEDRA INN AND CLUB HISTORY AND OVERVIEW
 
Built in 1928 as Ponte Vedra Club, the landscape has transformed from a rustic log cabin clubhouse and nine-hole golf course, to northeast Florida’s most exclusive, amenity-rich country club and AAA Five-Diamond oceanfront resort. Located just 20 miles southeast of Jacksonville, Florida, Ponte Vedra Inn & Club continues its proud history of providing the finest in service and facilities. An expertly trained staff of more than 600 shares one common goal; to provide an extraordinary level of personalized service to each and every member and guest. For over 90 years, this standard has been synonymous with the Ponte Vedra experience. The treasured staff welcomes members as family and creates exceptional experiences which make for a more beautiful life.
 
Tennis is a thriving program at Ponte Vedra Inn & Club, with 15 Har-Tru Hydrocourt tennis courts that include: private teaching courts, 8 lighted courts, shaded courtside pavilion with viewing deck, computerized ball machines, locker room facilities, and a full-service Tennis Pro Shop. There are active programs for men, women, couples, juniors, with teams competing with other local clubs. Nine professionals are available for instruction.
 
BY THE NUMBERS 
  • 4,000 Total Members; 400 tennis
  • 660 FTE Employees
  • Average member age:  48 
WEBSITE: www.pontevedra.com
 
DIRECTOR OF TENNIS POSITION OVERVIEW
                                                                          
PONTE VEDRA is looking for a DOT who will replace a successful, long-tenured staff member. The new DOT will bring the department to the next level by expanding adult, junior, social and competitive programs to meet the ever-changing needs and demands of PONTE VEDRA’s membership and guests.
 
The DOT position is comprehensive and must ensure successful achievement of the mission and objectives of PONTE VEDRA. The successful candidate will be responsible for overall operation of the Tennis Program, including tennis, pro shop, programming, maintenance and staff. The DOT is a highly visible position requiring strong presence, leadership and communication skills with both members and staff. The DOT is expected to be the leader of the Tennis program by passionately promoting the game of Tennis. These traits must resonate through all staff members.  
 
PONTE VEDRA employs a loyal, professional and accomplished tennis staff and wishes to continue this tradition. The working environment at PONTE VEDRA is one of professionalism and respect, and PONTE VEDRA prides itself on the positive relationships it maintains with its staff.
 
Under the direction of the General Manager, the DOT administers the policies, procedures and programs of PONTE VEDRA relating to all tennis operations.
 
The general roles and responsibilities of the DOT will be to deliver a range of services customarily provided by a Master or Elite USPTA/PTR professional. These services will include, but will not be limited to:
 
Leadership 
  • Be a passionate ambassador of tennis and require the same of the staff
  • Assure consistent, highly ethical, efficient and seamless daily operation of club-wide tennis operations; provide members and guests with an environment that meets the values of PONTE VEDRA
  • Oversee departmental programs and services to meet or exceed member satisfaction
  • Supervise, lead and mentor all teaching professionals, pro shop manager and maintenance and shop staff (staff size of approximately 16) 
Programming 
  • Organize, schedule and manage tournaments, clinics, round robins, social events and other tennis related activities to maximize members’ access to and enjoyment of the tennis facilities
  • Create comprehensive events and activities to include social, competitive and instructional programming for all levels
  • Provide organizational and structural support for league team tennis practice and play. Provide a fair and equitable system for teams to be organized and governed 
Administration 
  • Oversee department POS operations to ensure accurate member billing and accurate sales/activity reports
  • Attend all senior staff meetings.
  • Operate a high-quality merchandise and retail operation in the PONTE VEDRA’s Tennis Shop, ensuring product expectations are met
  • Manage all staff scheduling
  • Conduct regular staff meetings within the Tennis operation to ensure effective communications
  • Enforce all of PONTE VEDRA’s Rules and Regulations governing use of the facilities, equipment, dress code and sportsmanship as set forth by PONTE VEDRA
  • Prepare tennis promotional items and event results for PONTE VEDRA’s website, bulletins, e-blasts, etc.
  • Oversee the annual budget process, monthly financial performance and weekly payroll management (PONTE VEDRA’s tennis budget is approximately $1.25M)
  • The following positions report to the DOT:
  • 8 assistant professionals
  • Merchandiser/Pro Shop Manager
  • Pro Shop staff
  • Maintenance staff
  • Housekeeping staff 
Instruction  
  • Develop and implement a teaching philosophy that embraces PONTE VEDRA’s values and traditions; incorporate standardized teaching methodologies as appropriate
  • Provide an appropriate amount of private and group lessons to both adults and children; oversee lessons taught by all professionals
  • Play tennis and provide instruction to members of varying skill levels to encourage skill development and relationship building
  • Operate and run comprehensive camps for members and hotel guests year-round. 
Junior Tennis 
  • Develop and implement a high-level and respected junior program that meets the demand of all junior abilities. Program should be comprehensive, creative and innovative for all levels of junior play
  • Proficient in the “USTA’s 10 and Under” initiative on teaching protocol
  • Coordinate instruction, competitive playing and team opportunities for all juniors 
EXPERIENCE, QUALIFICATIONS and SELECTION CRITERIA
 
The ideal candidate should be an engaging and polished professional with a minimum of five (5) years of experience as a Director of Tennis in a private club setting.
 
A minimum of 5 years of progressive leadership/tennis management experience in (preferably) a private country club or resort setting with multi-dimensional operations, or leading tennis operations outside of
the club industry in a similar hospitality operation.
 
Knowledge of other racquet sports and programming is a plus.
 
A resume indicating progressively more responsible positions and demonstrating experience in delivering both group and individual instructional programs to players of various age groups and skill levels. Additionally, the candidate should have a proven history of high ethical standards.   
Experience 
  • Motivator and leader who can bring out the best in others by setting clear goals and expectations, holding them accountable for outcomes, by providing consistent feedback, support and through respectful interaction and professionalism
  • History of innovation and a champion of new ideas and initiatives; looking to consistently improve member experiences and operational efficiency
  • Verifiable strength in working closely with management and other key contributors to developing and executing the club’s vision
  • Exemplary communication (written and spoken) and interpersonal skills
  • Proven ability to attract, hire, develop and lead a high performing team of professionals while setting standards of performance appropriate to perpetuating the traditions and values of PONTE VEDRA
  • Exhibit excellent organizational, technological and time management skills
  • Running and organizing successful women’s, men’s and junior tennis team programs
  • Developing and staging intra- and inter-club events
  • Have working knowledge of current technology as it pertains to on line bookings for courts and programs
  • 5.0+ tennis playing competency who has competed in a high-level NCAA Div. 1 program or former All American
  • experience as an ATP/WTA player or coach is a plus 
Qualifications and Personal Attributes 
  • Member focused; delighted to meet the expectations and requirements of members and their guests
  • Possess high energy and genuine desire to interact actively with the membership on a professional and hospitable level
  • Works well and is well respected by others
  • Understands PONTE VEDRA’s values and exemplifies the PONTE VEDRA’s culture
  • Keen problem-solving skills
  • Strong operational management record
  • Mentor to his or her staff
  • Entrepreneurial spirit to create new programs while respecting current desires and traditions
  • Strong time management skills given broad range of activities and demands
  • Comfortable publicly speaking
  • Personal character and charisma
  • Industry talent leader (can assemble high-performance and talented team who work well together) 
Selection Criteria 
  • Breadth and depth of experience as a tennis professional
  • Degree of experience in similar settings
  • Ability to articulate a compelling vision for the future of PONTE VEDRA’s programs
  • Demonstration of technical competence 
EDUCATION AND CERTIFICATION
 
The ideal candidate should have earned a college degree and have USPTA/PTR Master Professional or Elite Professional certification. The successful candidate will possess a high-level of proficiency in both playing and teaching the sport of tennis, including certification.
 
SALARY AND BENEFITS
 
PONTE VEDRA offers a generous compensation package including salary, commission, bonus and a benefits package.
 
INSTRUCTIONS ON HOW TO APPLY
 
Please upload your resume and cover letter (in that order) using the link below. You should have your documents fully prepared to be attached when prompted during the online application process.
 
Preparing a thoughtful letter of interest and alignment, clearly articulating your “fit” with the profile and the above noted expectations and requirements is necessary. 
 
Your letter should be addressed to Mr. Michael Gordon, Vice President and General Manager, and clearly articulate your alignment with this role and why you want to be considered for this position at this stage of your career. In addition, why PONTE VEDRA and the Jacksonville-area will likely be a “fit” for you and your family if selected.  Additional information may be required from candidates to further assist in the evaluation of alignment and validation of competency for the role.
 
Expressions of interest in this manner should be conveyed as soon as possible. Applications after June 15, 2019 will be challenged to accomplish "next step items."  Interviews will occur shortly after with the new DOT beginning sometime in August.  
 
IMPORTANT:  Save your resume and letter in the following manner:
“Last Name, First Name - Resume” &
“Last Name, First Name - Cover Letter”
(These documents should be in Word or PDF format)
 
Note: Once you complete the application process for this search, you are not able to go back in and add additional documents.
 
For directions on how to upload your resume and cover letter visit this page
 
If you have any questions, please email Patty Sprankle: patty@kkandw.com
 
Lead Search Executive:
 
Len Simard, Search Executive
407-463-8923
len@kkandw.com
 

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