|Frenchman's Reserve General Manager/COO|
|Palm Beach Gardens, FL|
GENERAL MANAGER/CHIEF OPERATING OFFICER PROFILE:
FRENCHMAN’S RESERVE COUNTRY CLUB
PALM BEACH GARDENS, FL
THE GENERAL MANAGER/COO OPPORTUNITY AT FRENCHMAN’S RESERVE COUNTRY CLUB
Frenchman’s Reserve Country Club (FRCC) is the premiere member-owned, private resort style country club in prestigious Palm Beach Gardens, Florida. Palm Beach County is known as the nation's golf capital, and is home to some of the most widely recognized names in golf courses and professional golfers, and Frenchman’s Reserve deserves to be included in those clubs recognized as ‘top performers’ in that market.
The General Manager/Chief Operating Officer (GM/COO) position at FRCC is a tremendous opportunity for an individual who is passionate about leadership, team development, enhancing the outstanding Frenchman’s Reserve ‘brand,’ building strong and engaged relationships with members and staff, and seeing this dynamic, demographically diverse residential community club continue to enhance its relevancy and position in its members’ lives.
With amenities currently in place, under construction or planned for the near future, FRCC is in a unique position in a crowded market of clubs---its smaller size allows it to be highly personalized in its approach, but its amenity presentation rivals those of its much larger, and more expensive, neighbors. FRCC, for its wide array of exceptional quality amenities and services, provides one of the best total ‘values’ of club membership in the Palm Beaches and beyond. The new GM/COO will be an individual with exceptional and natural gravitas, a thoughtful and proactive style, and who can be an active “partner” with the Board as they collectively plan and execute a continued focus on presenting Frenchman’s Reserve as the residential community club of choice in the area.
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ABOUT FRENCHMAN’S RESERVE COUNTRY CLUB AND COMMUNITY
Frenchman’s Reserve Country Club is a prestigious and sophisticated golf course community situated in Northern Palm Beach County, Florida, one of the most desirable locations in South Florida. Frenchman's Reserve Country Club has recently been recognized as a Platinum Club of America for 2016-18, in the category of top 150 Country Clubs, out of 4000+ private clubs.
The FRCC lifestyle is among the best in the country. The amenities offered on property include: the Grande Clubhouse, 18-hole championship golf course designed by legendary Arnold Palmer, full-service spa and salon, 11,000-square foot state of the art fitness center, tennis center, a multi-sport court, Kids' Korner facilities with a brand-new playground, a resort style outdoor pool and whirlpool, men’s, and ladies locker facilities, and eight beautifully appointed guest suites for visitors to the Club and out-of-town guests.
The 45,000-square foot Grande Clubhouse features the Main Dining Room for up to 275 guests, Grille Room, Lounge and Library, an outdoor verandah overlooking the 18th hole, as well as a Private Dining Room. In season, the club offers breakfast, lunch, and dinner options daily with themed events on Fridays. For several years, FRCC was been named People’s Best Choice Wedding Venue!
The championship golf course at FRCC is the ultimate expression of the Arnold Palmer guarantee of uncompromising standards in golf course design. With large, subtle greens and fairways lined with tall Florida pines and colorful wildflowers, the course enhances the beauty of the lush South Florida landscape. Additional course amenities include: chipping and putting green, driving range, and Learning Centre.
The recently completed tennis center offers seven world class lighted, Hydro Grid tennis courts. Additional facilities include a Multi-sport court for basketball, pickle ball, and volleyball activities.
The Kids' Korner at FRCC features complimentary babysitting service while parents avail of on premise amenities and consists of two rooms equipped with age-appropriate toys. The exceptional resort pool arena provides a zero-entry splash pad surrounded by exceptionally comfortable and ample lounging and South Florida living spaces.
Finally, amongst the many great amenities, programs and activities provided for members, their guests and families, the Club enjoys a robust array of ‘clubs within the club,’ including Book Club, Fine Wine Club, Texas Hold’em Poker Club, Ladies’ Bridge and Canasta Clubs, Gin Rummy Club, Mah-Jongg Club, Shooting Club, Fly fishers and others
FRENCHMAN’S RESERVE COUNTRY CLUB BY THE NUMBERS
GENERAL MANAGER/COO - POSITION OVERVIEW
The GM/COO functions in a CEO-like fashion, working very closely with the Board of Directors of the Club, and leading an active number of committees. The GM/COO is looked upon as the “face” of Frenchman’s Reserve Country Club and, in “partnership” with key volunteers, is a primary “visionary” to ensure that FRCC consistently executes at an exceptionally high level of personalized service. This “lead by example” GM/COO will be coming into a role and Club that “is not broken,” but will continue to look to enhance and elevate the overall membership and staff experience, and to be an “employer of choice” within a highly competitive hospitality community.
Significant to the new GM/COO’s success is the ability to understanding the unique nature, likely through current or previous first-hand experience, of residential community clubs. Certainly, key to this success is “putting members first,” but recognizing that the foundation of staff support, mentorship, clear direction and “walking the talk” and “being present” in his/her natural and engaging style.
The ability to “manage expectations at a high level of dynamic leadership and reasoning” is critically important, but a fair amount of that is accomplished simply by being present, approachable, accessible, diplomatic, and by having the necessary “gravitas” to be viewed with confidence by all constituencies. Possessing the intellectual firepower to “hold your own in an environment populated with highly successful members with great expectations” is crucially important and may be achieved by approaching it with just the right amount of sophistication. “Paying attention to the details” of maintenance, SOPs, overall member experience, staff culture and other key areas of success is critical.
The significant capital investment combined with a growing membership over the past few years has helped evolve the culture of Frenchman’s Reserve Country Club as it further establishes and cements its role as “the” preeminent “smaller and more personalized” active lifestyle club and community in Palm Beach County. Helping to “manage change” associated with these improvements and new members are critical success factors of the new GM/COO. Being the proactive staff leader of the organization in this regard is hugely important.
Key attributes, characteristics, experiences, and style of the successful new leader include:
With the expectation that the new GM/COO will commence his/her role in late Spring/early Summer 2018, the following priorities have been identified as recommended primary focus:
A minimum of 15 -20 years of progressive leadership/management experience preferably in a private member-owned country club residential community with multi-dimensional operations, or leading hospitality operations outside of the club industry in a similar hospitality operation.
Verifiable success in the key attributes noted above.
A demonstrable record of personal success, unimpeachable reputation, a hunger for “being the best,” recognizable and naturally articulate, because of experience and success, in communicating how and why results were achieved.
EDUCATIONAL AND CERTIFICATION QUALIFICATIONS
A Bachelor’s Degree from a four-year university or college is highly desirable, preferably in Hospitality Management.
Credentials from the hospitality industry, recognizing on-going involvement and commitment to lifelong personal and professional development are desired.
SALARY AND BENEFITS
Salary is open and commensurate with qualifications and experience. The Club, along with the typical senior staff benefits, offers an excellent bonus and benefit package.
INSTRUCTIONS ON HOW TO APPLY
Please upload your resume and cover letter, in that order, using the link below. You should have your documents fully prepared to be attached when prompted for them during the online application process.
Preparing a thoughtful letter of interest and alignment with the above noted expectations and requirements is necessary. Your letter should be addressed to Michael Ferdinandi, Search Chairman and the FRCC Search Committee, and clearly articulate why you want to be considered for this position at this stage of your career and why FRCC and the Northern Palm Beach County area will be beneficial to you, your family, your career, and the Club if selected.
IMPORTANT: Save your resume and letter in the following manner:
“Last Name, First Name Resume” &
“Last Name, First Name Cover Letter”
(These documents should be in Word or PDF format)
Note: Once you complete the application process for this search, you are not able to go back in and add additional documents.
For directions on how to upload your resume and cover letter visit this page.
If you have any questions please email Patty Sprankle: email@example.com
Kurt D. Kuebler, CCM
Partner, KOPPLIN KUEBLER & WALLACE
561-747-5213 – Jupiter, FL
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